Consumer-Driven HR

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The Great Resignation Has Increased Employee-Consumer Power

Consumer-Driven HR

The Great Resignation Has Increased Employee-Consumer Power

By Tom Davenport|2022-03-01T01:10:02+00:00December 17th, 2021|Consumer-Driven HR|

The last 110 years have brought us a Great War, a Great Depression, a Great Recession and now, a Great Resignation. We’ve experienced this latest upheaval thanks largely to the COVID pandemic. In [...]

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Human Resources and the Emerging Employee-Consumer

Consumer-Driven HR

Human Resources and the Emerging Employee-Consumer

By Tom Davenport|2021-11-21T01:17:41+00:00January 5th, 2016|Consumer-Driven HR|

By Thomas O. Davenport and John M. Bremen, Willis Towers Watson What is the best way to describe the relationship between employers and employees? Since the early 1990s, employees have evolved from costs [...]

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The Impact of Consumer-Driven HR

Consumer-Driven HR

The Impact of Consumer-Driven HR

By Tom Davenport|2021-11-21T01:18:25+00:00December 17th, 2014|Consumer-Driven HR|

Over the past decade, there has been a growing trend among global organizations to treat their employees as internal consumers. The most innovative of these companies have gone a step further by embracing the concept of “consumer-driven HR” — that [...]

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Treat Your Employees as Consumers

Consumer-Driven HR

Treat Your Employees as Consumers

By Tom Davenport|2021-11-21T01:19:22+00:00May 21st, 2013|Consumer-Driven HR|

Designing total rewards based on employee preferences can mean a more highly engaged workforce … and a better return on total rewards investment. In their 1998 book “Work & Rewards in the Virtual Workplace: [...]